Galaxy Devices eligible for Samsung Care+ in Kenya

Samsung Care+

Samsung Care+ is a service plan that offers accidental screen damage protection for your Galaxy device. This plan aims to provide quick and easy repairs to give consumers peace of mind for a period of 12 months. The Samsung Care+ plan is designed to enhance your connected life wherever you are.

Samsung Care+ can be accessed via this link. To register you will input the IMEI number of the device, the purchase date, and the country you are in. You will receive a message and email confirming that you are registered. The Samsung Care+ registration should happen immediately when you purchase your phone. However, you can still register within 30 days of phone activation.

Samsung Care+ is valid for 12 months from the device activation date. This simply means from the day that you switch on the device for the first time. The plan covers accidental screen damage to your Galaxy device caused by unexpected and unintentional external events (e.g. device drop) that arise during your normal daily usage of your device.


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In the case of any accidental damage to your Galaxy device screen visit the nearest Samsung Experience Store or Samsung Authorized Service Center with your damaged device. After handing in your damaged device to the attendant, they will check your IMEI number to confirm that your device is registered under Samsung Care+ and will then request you to fill in a form with your details. They will then be advised on the reasonable repair fee required.

There is a repair fee which is payable after your qualifying claim. This simply means Samsung will confirm if the device was registered on Samsung Care+ and if it is still within the one-year period covered. The value of the repair fee is indicated on the Samsung website which can be accessed here. For Samsung Care+ claims, you only have up to a maximum of 1 incident over a period of 12 months.

In Kenya, Samsung Care+ covers the following Samsung smartphones; Galaxy S21FE, S20 FE, Note20, Note20 Ultra, S21, S21 +, S21 Ultra, A13, A23, A33, A53, A73, A32, A52, A72, A22, A14, A24, A34, A54, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, Z Fold 3, Z Flip 3, Z Fold 4 and Z Flip 4. Samsung has a toll-free number you can call regarding any smartphone issues including Samsung Care+. The number is 0800 545 545.

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